Shipping policy
Free U.S. shipping
We offer free standard shipping on PME Workout Deck orders delivered within the United States.
Processing and delivery
Orders are typically processed within 1–2 business days. After your order ships, U.S. standard shipping is estimated to take 3–5 business days. Processing time is separate from transit time.
Business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays begin processing on the next business day. Delivery estimates are not guaranteed; weather, carrier delays, and holiday volume may affect arrival times.
Shipping to Canada
When Canadian delivery is available at checkout, shipping is customer-paid. Available services and shipping costs are shown at checkout. Free shipping applies only to U.S. orders.
Please allow 1–2 business days for processing before shipment. International transit times vary by service and destination. Delivery estimates are not guaranteed; customs processing and local carrier delays may extend delivery times.
Canadian import duties, taxes, and postal handling fees are not included in the product price or shipping charge and may be collected from the recipient before delivery. These charges are the customer’s responsibility.
Tracking your order
When your order ships, you will receive a shipping confirmation with tracking information using the contact details provided at checkout. Tracking updates may take time to appear after the shipping label is created.
Shipping address changes
Please check your shipping address carefully before placing your order, including any apartment or unit number. If you notice an error, contact us as soon as possible with your order number and the correct address. We will do our best to help, but address changes may not be possible once an order has shipped.
Delayed, missing, or damaged packages
If your package is delayed, check the latest carrier tracking updates. If tracking says delivered but you cannot find the package, check your delivery area and with household members or your building’s reception, then contact us with your order number.
For a lost package or an order that arrives damaged, contact us so we can investigate with the carrier and help resolve the issue. Please include your order number and, for damage, photos of the packaging and affected items.
Questions?
For help with shipping or an existing order, use our Contact page.