Refund policy

This policy applies to purchases from PME Volleyball Inc.

Returns

We accept returns of unopened and unused PME Workout Decks within 30 days of delivery.

To be eligible for a return, the product must be in its original condition and packaging. Opened or used Workout Decks are not eligible for ordinary change-of-mind returns, unless the product is defective or there is another issue with the order.

To request a return, please use our Contact page and include your order number. Returns sent without first contacting us may not be accepted.

Return shipping

For standard returns, such as a change of mind, the customer is responsible for return shipping costs.

If you received an incorrect, defective, or damaged product, use our Contact page so we can make it right. PME Volleyball Inc. will cover reasonable return or replacement shipping costs when the issue is our responsibility.

Damaged, defective, or incorrect orders

Please inspect your order when it arrives. If your product arrives damaged or defective, or you receive the wrong item, use our Contact page as soon as possible with your order number and details about the issue.

Photos of the product and packaging may help us resolve the issue more quickly. For missing or lost orders, please see our Shipping Policy; these issues are handled separately from ordinary change-of-mind returns.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or card issuer to process and post the refund.

Original shipping charges, if any, are non-refundable unless the return is due to an error by PME Volleyball Inc.

Cancellations

If you need to cancel an order, use our Contact page as soon as possible with your order number.

We will do our best to accommodate cancellation requests, but orders cannot be canceled once they have shipped. If an order has already shipped, our standard return policy applies.

Exchanges

We do not offer standard product exchanges. If your order arrives damaged, defective, or incorrect, use our Contact page and we will work with you to resolve the issue.

Questions

For questions about a return, refund, cancellation, or order issue, please use our Contact page.